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| Maintenance | See: Preventative Maintenance, Total Product Maintenance (TPM) |
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| Manufacturing | See: Lean Manufacturing, Manufacturing Layout Strategy, Reverse Logistics, Order Management, Scheduling |
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| Manufacturing Layout Strategy | An element
of manufacturing strategy. It is the analysis of physical capacity, geography,
functional needs, corporate philosophy, and product-market/process focus
to systematically respond to required facility changes driven by organizational,
strategic, and environmental considerations. Source: http://www.apics.org/ (10th ed.) |
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| Market Analysis | See: Business-to-Business, Channel Management, Customer Relationship Management (CRM), Customer Value, Promotions |
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| Material Handling | The grouping
of management functions supporting the complete cycle of material flow,
from the purchase and internal control of production materials to the
planning and control of work in process to the warehousing, shipping,
and distribution of the finished product. Source: APICS (8th ed.) |
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| Negotiation | Negotiation
is a process of formal communication where two or more people come together
to seek mutual agreement over an issue or issues. Negotiation is particularly
appropriate when issues besides price are important for the buyer or when
competitive bidding will not satisfy the buyer's requirements on those
issues. Source: Monczka, R., Trent, R., & Handfield, R. (1998). Purchasing and Supply Chain Management. Cincinnati, OH: South Western College Publishing. |
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| New Product Development | See: Lead Times/Cycle Times, Supplier Integration in New Product Development |
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| Operating Policies and Procedures | Definitive
statements of what should be done in the business, and a formal organization
and indexing of a firm’s procedures. They are usually outlined in
manuals which are printed and distributed to the appropriate functional
areas. Source: APICS (8th ed.) |
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| Order management | Order
management involves the seamless integration of orders from multiple channels
with inventory databases, data collection, order processing including
credit card verification, fulfillment systems and returns across the entire
fulfillment network. For proper execution the process involves real-time
visibility into the entire order lifecycle starting from the placement
of order and ensuring that orders (SKUs) are not lost, delayed, or corrupted
during the fulfillment process. The system may also comply with and support
parcel carriers and provide sophisticated, centralized freight management
and tracking/tracing capabilities. Clients, Customer service representatives
account managers and suppliers will thus have the ability to track real-time
inventory levels for each SKU and inquire about order and shipment status
via the web – anytime, anywhere. Source: http://www.apics.org/ (10th ed.) |
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| Outbound Logistics | The process
related to the storage and movement of the final product and related information
flows from the end of the production line to the end user. Sources: Christopher, M. (1998). Logistics and Supply Chain Management: Strategies for reducing cost and improving service, (2nd Ed.). New York: Prentice Hall. http://www.esri.com/industries/logistics/glossary.html#f-l |
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